I took the occasion to conduct a pilot project of introduction of BPMN as a notation for defining such procedures. The results are still excellent. We have a total of
The learning curve from the staff of the department has been very smooth and are pretty happy with the work done. With regard to the technical aspect, in principle thought to install an instance of Oryx, but I finally decided to make use of Visio templates and distribution of the definitions within the IT department collaborative environment based on Redmine.